866-681-3115
Current wait: 20 mins (17m avg)
Hours: 24 hours, 7 days
Best time to call: 9:30am
Want to contact Abercrombie & Fitch customer service faster? Don't wait on hold! Chat with the Abercrombie & Fitch team directly via live chat.
(925) 359-2579
English
(925) 359-2582
French and Spanish
(925) 359-2581
German
Check out if you can find the solution you need.
What happened: The problem: Didn't receive my order and my order number.
What happened: My order arrived and yet only * of them items actually ended up arriving. I have been unable to call the help line to resolve the issue as I am in Grenada and the time difference means i cannot get through. I would like to receive a refund for the items that failed to arrive.
What happened: The problem: Order change
What happened: The problem: Hi where can I return my parcel. I’m using the ups return label. I am based in dublin Ireland
What happened: Hi I submitted a return and put the label in the bag on it, how do I find out where I can drop it off?. I’m based in dublin Ireland
What happened: I was trying to do something, and ran into a problem.
What happened: The problem: An item was said to be delivered in the mailbox and it was never received
To contact the Abercrombie & Fitch customer service by phone, you can follow these steps:
Look up the phone number of the Abercrombie & Fitch customer service. The phone number is listed on abercrombie.com. Or check out the Abercrombie & Fitch phone number page on WorthEPenny.
Dial the Abercrombie & Fitch phone number 866-681-3115.
Hours: 24 hours, 7 days
Best time to call: 9:30am
Wait for an answer: Once the call is connected, wait for an Abercrombie & Fitch representative to answer on the other end.
Average wait time: 17m
Identify yourself and state your reason for calling the Abercrombie & Fitch representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Abercrombie & Fitch to help them assist you.
Ask for assistance: Ask the Abercrombie & Fitch representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Abercrombie & Fitch needs additional information from you or provides any instructions, follow them carefully.
Thank the Abercrombie & Fitch representative: After you have received the assistance you need, thank the Abercrombie & Fitch representative for their time and help.
To get to a real person as quickly as possible when calling Abercrombie & Fitch, you can follow these steps:
Dial the Abercrombie & Fitch customer service phone number 866-681-3115, which can be found on the Abercrombie & Fitch website or in your order confirmation email form Abercrombie & Fitch. Or check out the Abercrombie & Fitch phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Abercrombie & Fitch. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Abercrombie & Fitch representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with an Abercrombie & Fitch representative.
If the system still doesn’t connect you to an Abercrombie & Fitch representative, stay on the line without pressing any keys. Abercrombie & Fitch will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Abercrombie & Fitch.
Once you reach a live person, explain your issue and provide any relevant information about your Abercrombie & Fitch order. The Abercrombie & Fitch representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Abercrombie & Fitch website. This may allow you to connect with an Abercrombie & Fitch representative more quickly and efficiently than calling.
When calling Abercrombie & Fitch customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Abercrombie & Fitch account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Abercrombie & Fitch representative without any disruptions or background noise.
Be polite and respectful to the Abercrombie & Fitch representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Abercrombie & Fitch.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Abercrombie & Fitch representative address your concern.
If the initial Abercrombie & Fitch representative is unable to resolve your issue, politely ask to speak with a supervisor from Abercrombie & Fitch or escalate the issue to a higher level of authority.
Take notes during the call, including the Abercrombie & Fitch representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Abercrombie & Fitch after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Abercrombie & Fitch customer service.
If you are unhappy with your call to Abercrombie & Fitch customer service, there are several options you can try:
Call again: Try calling Abercrombie & Fitch customer service again and speak to a different Abercrombie & Fitch representative. Sometimes a different Abercrombie & Fitch representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Abercrombie & Fitch representative, you can ask to speak with a supervisor from Abercrombie & Fitch or escalate the issue to a higher level of authority.
Provide feedback: After the call, Abercrombie & Fitch may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Abercrombie & Fitch customer service through other channels, such as email or chat. You can also explore the Abercrombie & Fitch Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Abercrombie & Fitch service, you may want to consider other options such as returning the product you bought on Abercrombie & Fitch or filing a complaint with a consumer protection agency.
To the Abercrombie & Fitch customer support via live chat, you can follow these steps:
Go to the Abercrombie & Fitch website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the Abercrombie & Fitch customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with an Abercrombie & Fitch representative.
Provide any necessary information about your issue or question, and wait for the Abercrombie & Fitch representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the Abercrombie & Fitch live chat option, you may need to contact the Abercrombie & Fitch customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact Abercrombie & Fitch via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Abercrombie & Fitch via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Abercrombie & Fitch official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Abercrombie & Fitch, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Abercrombie & Fitch. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Abercrombie & Fitch social media team.
Please note that the social media accounts of Abercrombie & Fitch are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Abercrombie & Fitch for certain issues. For urgent or complex issues, it's recommended to contact Abercrombie & Fitch customer service via phone or chat for more personalized assistance.
No, Abercrombie & Fitch hasn’t provided any email service currently, but customers can still contact their customer service through other channels, such as phone, live chat, or social media. Alternatively, customers can also visit abercrombie.com to visit its customer service website page to find answers to commonly asked questions or to use their self-service options to resolve their issue. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of Abercrombie & Fitch.
To put it simply, WorthEPenny is an independent third-party website that is not related to Abercrombie & Fitch. WorthEPenny provides free tools and resources to assist customers in reaching Abercrombie & Fitch customer service more efficiently, such as the Abercrombie & Fitch phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Abercrombie & Fitch, as well as forums where Abercrombie & Fitch customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Abercrombie & Fitch, it is not associated with or endorsed by Abercrombie & Fitch.
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Please note that WorthEPenny is not related in any way to the Abercrombie & Fitch official app or the Abercrombie & Fitch company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Abercrombie & Fitch trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Abercrombie & Fitch. All references by WorthEPenny to third-party trademarks like Abercrombie & Fitch are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.